Estimada(o) Jorge Andrs Delgado Ron<\/p>\n
Para la atenci\u00f3n de su reclamo se ingres\u00f3 la INC 146342078<\/p>\n
SUPTEL\/\/584637 Jorge Andrs Delgado Ron con C.I. [redactado] ubicado en [redactado] usuario de SERVICIO MOVIL AVANZADO reclama a OTECEL S.A. (MOVISTAR) por cuanto Movistar est\u00e1 dando preferencias a ciertos servicios en base a su marca, contrario a lo enunciado en el art\u00edculo 15.6 del Reglamento para usuarios de telecomunicaciones y valor agregado, que textualmente dice: el servicio que ofrezcan los prestadores de los servicios no deber\u00e1n distinguir ni priorizar de modo arbitrario contenido, servicios, aplicaciones u otros bas\u00e1ndose en criterios de propiedad, marca, fuente de origen o preferencia. Esto se da en planes de datos y roaming.<\/strong> Por lo que solicita la intervenci\u00f3n de la SUPERTEL, Telf. [redactado], Cel. [redactado].<\/p>\nLe informamos que intentamos contactarlo por tres ocasiones y al no recibir respuesta dejamos un mensaje en su buz\u00f3n de voz.<\/p>\n
Se realiza la validaci\u00f3n del reclamo y se confirma que la l\u00ednea [redactado], no cuenta con inconvenientes para realizar la activaci\u00f3n del servicio de roaming, en cuanto al plan de datos se confirma que cuenta con un Plan Smart Compartidos 32, el cual incluye un paquete de datos, cabe mencionar que para la validaci\u00f3n del requerimiento de cliente es necesario mantener contacto para realizar un mejor an\u00e1lisis del caso y asi conocer cu\u00e1l es el inconveniente que cliente presenta con los servicios mencionados.<\/p>\n
Saludos cordiales
\nNAE49329\/\/dd
\nCCSV ;<\/p><\/blockquote>\n
Como ver\u00e1n,\u00a0 la SUPERTEL o no ley\u00f3 el reclamo o no lo entendi\u00f3. Si quien est\u00e1 incumpliendo la norma de forma tan fragante es Movistar, no pueden fiscalizar al acusado (la operadora) haciendo que esta me llame al acusador (mi persona) para preguntarle sobre el inconveniente para que resuelva el incumplimiento de su regalmento como si se tratara de un caso personal, cuando es una violaci\u00f3n flagrante a los derechos de TODOS los usuarios. Lo que corresponde en este caso es que el agente fiscalizador (SUPERTEL), sancione (de ser el caso) y corrija la conducta del acusado (Movistar), independientemente de quien lleve el mensaje.<\/p>\n
Estimada SUPERTEL, nos debes y en grande.<\/p>\n","protected":false},"excerpt":{"rendered":"
Hoy me lleg\u00f3 un correo de la Superintendencia de Telecomunicaciones respecto a mi reclamo de que Movistar no respeta la neutralidad de la red.Esto se da despu\u00e9s de que tuviera que enterarme, previo a un viaje al exterior, que los planes de roaming vienen por “paquetes”. Esto quiere decir que dan preferencia a ciertos servicios […]<\/p>\n","protected":false},"author":1,"featured_media":1050,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[669],"tags":[132,509,403,510,508],"class_list":["post-1049","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-ecuador","tag-movistar","tag-neutralidad-de-la-red","tag-superintendencia-de-telecomunicaciones","tag-supertel"],"yoast_head":"\n
C\u00f3mo la @supertel_ec NO hace respetar la neutralidad de la red - Blog de Andr\u00e9s Delgado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delgado.ec\/blog\/2014\/11\/11\/supertel-movistar-neutralidad-de-la-red\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo la @supertel_ec NO hace respetar la neutralidad de la red - Blog de Andr\u00e9s Delgado\" \/>\n<meta property=\"og:description\" content=\"Hoy me lleg\u00f3 un correo de la Superintendencia de Telecomunicaciones respecto a mi reclamo de que Movistar no respeta la neutralidad de la red.Esto se da despu\u00e9s de que tuviera que enterarme, previo a un viaje al exterior, que los planes de roaming vienen por “paquetes”. 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<\/a><\/p>\n